Sewer backup program

Report a Backup 24/7

• Call (513) 352-4900

• Submit a report online


Report now

About the Program

• Program history

• Eligible backups

• Monthly reports

Learn more

Helpful Resources

• Learn why your backup or water intrusion occurred

• Prevent recurring issues

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Program Steps

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    Report a Sewer Backup

    You can report a sewer backup to MSD 24/7.

     

    Report now

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    Sewer Backup Investigation

    MSD investigates every reported sewer backup to determine whether it's covered by the Sewer Backup Program.

     

    Learn more

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    Cleaning Services

    MSD provides professional cleaning services to eligible customers.

     

    Learn more

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    Claims

    MSD offers reimbursement for damages to eligible customers.

     

    Learn more

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    Prevention Program

    MSD offers a Prevention Program for eligible customers.

     

    Learn more

About the Program

ELIGIBLE:

BACKUP FROM
PUBLIC SEWER

Learn about the program

NOT ELIGIBLE:

BACKUP FROM
PRIVATE BUILDING SEWER

NOT ELIGIBLE:

OVERLAND FLOODING
(NOT A BACKUP)

Helpful Resources

Get tips